Shipping & Returns


Shipping Information

Within the United States:

We offer several shipping options.  Cubicles and supplies can be shipped FedEx, truck freight or air cargo depending on the size of the order and the location of the receiver.

The bulky nature of our cubicles, stands and other products makes them more challenging (and expensive) to ship than smaller items.  We strive to provide the most cost-effective shipping options for each individual order, a process that can take several days.

Pick up in eastern Pennsylvania is encouraged. Delivery may be available depending on location and scheduling – please inquire.

Outside the United States:

Rearing cubicles are not available for purchase in the European Union.  For all other locations please contact us.  

All customs fees, taxes, brokerage fees, and any other import fees are not included in the item price or shipping cost. These charges are the buyer's responsibility. Buyers can check with their country's customs office to determine what these additional costs will be prior to purchase. These charges are determined by each country and are usually based on the customs value. We will list the customs value as the exact amount paid by the buyer for the item(s) only. The customs value will not include shipping costs.

Returns

Prior approval is required before any purchase may be returned.  Authorized returns must be shipped back to us in the original box within 30 days of delivery. There is a 10% restocking charge on all purchases. Used products, including cubicles and all parts, cannot be returned for biosecurity reasons.  Refunds are not issued until the products are received and restocked.

Shipping charges are non-refundable unless there was an error on our end.